So my family and I are fed up with sprint here in NYC. All my friends have t-mobile and say that it is fantastic coverage here. We really wanted to bring our phones over but supposedly this may be an issue. This will make or break us switching as that my father is not interested in purchasing a bunch of new phones (and my mother and sister want to keep their phones anyway if you can believe that). I really would love some help!
So the phones are as follows: Sister has a iphone 5s (i know... i know... but she refuses to give it up), mom has iphone 6s, dad has 6, i have a galaxy s7 edge. All are unlocked
I went to a store yesterday and had a discussion with a rep. We tried to put in a sim card into my unlocked s7 edge but it would not work. My belief is that he entered the information wrong or something because it picked it up for a second and then stopped. When i tried to re-enter the settings myself and used my father-in-law's t-mobile sim card it picked up LTE but would not make phone calls. I could surf the net (and saw much faster service) but no calls sent or received. What is going on? I read online that I need to activate some bands or something... or some places said I am SOL and will never get LTE.
What can I do here guys? I know there is going to be a thanksgiving promotion where my mom and dad can give up their 6s and 6 to get the 7, but my sister is sort of stuck. I will begrudgingly try to IB a new phone from apple if I have to (i really hate sprint and how bad they screwed my family over), but i would really like to stick with my phone for another year till I am out of school and earning money.
I would be very thankful for any help! We literally wanted to switch today but I put a halt to it due to these issues!
For the TLDR people!
Switching a 5s, 6, 6s, and galaxy s7 edge from sprint to t-mobile issues! Help!