We really wanna see you take advantage of this offer magenta3200557 and I'm super bummed you're having trouble. Were you told exactly why the phones couldn't be paid off? Have you already gone through the steps on our Carrier Freedom™ page? I wanna make sure we've done everything we can to help you out with this.
Hey, magenta3200557! Welcome to our Community -- I'm sorry to read that your experience with Carrier Freedom hasn't made you feel welcome at T-Mobile, that's definitely the opposite of what we'd like. When you check the status of your promo, does it give a denial code or reason? I know you mentioned spending quite a bit of effort reaching out to resolve this -- have you had the opportunity to work with our Carrier Freedom team directly?
Their contact info is a bit tricky, it takes a few prompts to get to an agent. Can you try reaching out using these steps:
- Press 1 for English or 2 for Spanish.
- Press 3.
- Press 1.
- Press 1.
Hopefully we can help you get to the bottom of this -- no one wants to see you lose out on that sum!
Happy Friday, magenta3200557!
I'm stopping by to see if you've had a chance to call the number that Marissa provided a few days ago. If so, were they able to get your Carrier Freedom reimbursement processed?