IMEI Blacklisted

johnmckanon

    Hello I recently baought a tmobile galaxy s8+ online. I was going to use it for metro pcs, as I have that carrier. Unfortunately upon trying to change my phones they told me tmoble had black listed the device. I really dont know what to do, is there a way to un-blacklist the phone? I tried contacting the seller but he wont reply back...

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      • snn555

        Re: IMEI Blacklisted

        If you bought this through an auction site like eBay you may have buyer protection depending on how the listing was worded. If you bought it from a private seller online then you may not have any recourse. Most likely the device has a balance on it unpaid and that person left T-Mobile and never paid their bill.  However the original owner would have to pay the balance and request an unlock code or have it unlocked by T-Mobile even though it will work on the Metro Network.

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        • tmo_marissa

          Re: IMEI Blacklisted

          Hey johnmckanon! I'm sorry to read about this predicament -- snn555 is right; for legal reasons we won't be able to disclose the reason for the blacklist or settle the matter with anyone other than the original owner of the device. I hope that you were able to contact them; but if not I'd definitely recommend taking him up on the suggestion of exploring your buyer's protection options. I'm sorry that it's not better news, but hope you've been able to make some headway here with his advice!