I am using t-mobile for 4 years and just purchased two Samsung Note 8 on 11/2 thru online because of Samsung pay rewards.
The phones were delivered on 11/8 at night and tried to upload my receipt on the Samsung pay app.
On 11/9 in the morning, I checked email it was failed and uploaded different receipts but it was denied again.
I contacted T mobile customer center to get a solution and had answers either bring my receipt to t-mobile retail store or contact t-mobile promotion care department.
At first, I went t-mobile retail store, and one of sales rep tried to upload my receipt again but it did not work.
I got Samsung customer care center phone number and email address, so I sent email first and kept calling Samsung C/S number.
I tried more than five times but there's no answers at all. I also tried to call t-mobile promotion care dept.
They gave me same email address and phone number for the Samsung, and they told that is only number they can contact.
I tried every where on the T-mobile customer depts but had same answers to contact Samsung C/S number which has nobody take calls.
I know Samsung Customer Center could handle this issue for the final destination but they don't take phones at all.
If T-mobile make advertisements to lead customers buy a certain brand, T-mobile has to make better solution for this kind issue and need to take some responsibilities.
Now, I am still holding the phone with Samsung C/S phone machine "Thank you for your patience" for more than 30 minutes after transferring from T-mobile promotion care center.
Is there anyone to help me out for this issue?
Thank you for reading.