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It sounds like we got off on the wrong foot here and I cannot apologize enough for the troubles you have had to endure. Switching to a new carrier should be a fun and exciting experience, not one that should leave you feeling like you were cheated or lied to! From the sounds of it, you were switching to us to take advantage of our Carrier Freedom reimbursement and there was some confusion when it came to submitting your final bill. Also, it sounds like there may be some unwanted features on your plan.
We definitely want to make this right for you so that your experience with T-Mobile does not leave you regretting your decision. Since we are going to need to access your account, I would recommend that you reach out to us on Facebook or Twitter using the links in my signature. Our T-Force team will be able to access your account and do a full audit/investigation of what happened here and go over all the available options to help set this straight.
I recommend you follow their advice, the folks at T-mo strive to do right by us. I'm almost 100% positive if indeed there is an error it will be fixed.
Our T-Force are a great resource and are worth reaching out to for help. Have you given them a shot at this? Please let us know.