Debt Collection Dispute

timbelanger

    I have been a member of T-Mobile for a while now, and I was on a month to month no contract plan. Yet when I wanted to stop paying for my services, I was continually being charged as if I was on a contract, which I wasn't. Late fees and monthly fees since July have accumulated till now. And have been sent to a Debt Collection Agency on October 22nd I believe. I want this removed, and fixed immediately. I will pay some amount if that is needed? I want to restart my T-Mobile services, yet I can't because of this "debt collection". I have seen other threads talking about this same sort of issue. I want this resolved as quickly as possible.

    Please, and thank you.

      All replies

      • dragon1562

        Re: Debt Collection Dispute

        In regards to a issue like this your best option would be to call T-mobile directly and speak with a care agent. This forum is mainly away for customers to get information from their peers and is moderated by some staff who although helpful usually lack the equipment needed to help on issues like you have. Hope things work out for you and if you need any more info I'll do my best to assist.

        1 of 1 people found this helpful
        • tmo_marissa

          Re: Debt Collection Dispute

          Hey, timbelanger! Welcome to our Community, and thanks for posting! We definitely want to help you get to the bottom of this, because we'd love to have you back! dragon1562 is correct -- we won't be able to look into your account details through this forum. This is something that we'd like to review -- if you Contact Us through our Care team over the phone or by using Twitter DM or Facebook Message, a representative can look up your former account and help figure out what happened here and how this balance can be settled so that you can open a new account! Thank you!

           

          - Marissa

          • tmo_chris

            Re: Debt Collection Dispute

            Just checking in here to see how things are going. Please let us know if you still need help.

            • magenta3861339

              Re: Debt Collection Dispute

              I was a AT&T customer for 10+ years.  I switched over to T-Mobile back in March 2017.  The reason for a switch, I was trying to save money.  A friend of mine, recommended to switch over to T-mobile  I went into the T-mobile store, talked to a sales representative, they reassured me that they would pay off my remaining balance of my iPhones. Everything was super easy. THEN.... I got a letter in July 2017 from ATT&T saying I owed them $1369. I contacted T-mobile rep by phone & Tmobile rep said it was too late for them to pay off my ATT&T account. I then called the sales rep that help me set up my T-mobile account & he said he would take care of it. I sent him my AT&T full bill.  Then in December 2017 my credit was hit with a collection with Diversified Collections.  I contacted the collection agency, they said ATT&T never got paid & collection account cannot be removed, it can only be paid. WHICH WILL SHOW UP AT A PAID COLLECTION ON MY CREDIT FOR 7 YEARS!! This is completely frustrating since I have been trying to work with Tmobile to get this fixed.  On my mobile account it shows that 3/28/2017 it was processing a refund . I never got a credit card from Tmobile to pay off ATT.  Nothing. Now my credit is ruined.  If I had known that Tmobile would handle their business this way, I would have stayed loyal to ATT&T.  Today I finally got a rep from t-mobile to help me & is sending me a virtual credit card in 72 hours.  After I pay the collection agency, I will close my T-mobile account.  I will tell everyone to stay clear from T-mobile. I am so frustrated that this has happen.  My credit is ruined!

                • dragon1562

                  Re: Debt Collection Dispute

                  It happens with every company not just cellphone companies. I'm honestly sorry you got so royally screwed over but I don't know if leaving T-mobile is worth it if the service is good. I mean it would make everything you went through in vain and cause more headaches should you owe on any devices. However, its totally your call just my thoughts/advice towards the issues ahead.

                  P.S just another customer like yourself who only means to help

                  • tmo_chris

                    Re: Debt Collection Dispute

                    My goodness magenta3861339

                     

                    I am so sorry you have had to go through all of this. Our carrier freedom reimbursement program is meant to be easy and it sounds like the ball was definitely dropped here. The carrier freedom reimbursement program is meant to be just that, a reimbursement, and while we try to get your promotion approved as fast as possible, you may have to pay your final bill with your previous carrier out of pocket and wait for the reimbursement as the program does not automatically pay your final bill. I know this is all in hindsight but I am very glad to hear that our care teams were able to get this sorted with the virtual reimbursement card. We would be very sad to lose your business because of this I hope that you are still able to find some value in the service we offer and choose to stay.

                      • magenta3861339

                        Re: Debt Collection Dispute

                        Well, it’s 72 hours & no virtual credit card sent. T-Mobile dropped the ball again!!

                        Response from sales rep.

                         

                         

                         

                         

                         

                         

                        This is just crazy. I just want this collection off. If I had the money I would pay it off but I don’t.

                         

                        This is all because I switched over to T-Mobile

                          • tmo_chris

                            Re: Debt Collection Dispute

                            Oh no! What specifically did our sales team say? It looks like you may have been trying to upload an image but nothing came through?

                              • magenta3861339

                                Re: Debt Collection Dispute

                                I asked for the status. Because I never got a virtual card after 72 hours. It was promised

                                 

                                Sales rep that help me get switched to T-Mobile said:

                                “A specialist from the promo dept will reach out on monday around 1030 am.   It looks

                                like they need to send a physical card because of all the issues... it is being created as of the 17th and she is attempting to expedite it.   More details will be available on this date.

                                 

                                The last rep did not proceed properly with the digital process.   Now i have this specialist assigned with follow up.  I am on the phone with them now.

                                I am not here on monday, but she stated that she would ensure follow as she knows the record of my attempts to get this solved -

                                 

                                I will find a solution and I am truly sorry this has not been fixed.

                                 

                                I got you, i will ensure it gets handled on my end”