So today I went into one of the local TMO stores to return my leased Apple IPhone 7 Plus. I was told that my order was placed incorrectly and I need to contact customer care to get a label to ship it back. I nicely asked the person in the store “since when do leased phones have to be shipped back. This is JOD not Jump!”
I was then asked “how did you place the order?“ I said on the phone. It was then that they told me I had to return the iPhone X and do the order all over again, because it was placed incorrectly. I gave him the are you freakin kidding me look. He posted a memo to my account that he said explained everything to customer care. Then they told me to come back to the store with the lease for my iPhone 7 Plus that I was returning. They said the way the order was placed I have two leases. I did look at him again like he was crazy and said, yes I do have two leases until you enter the information that I’m returning the 7 Plus and it is in excellent condition. I told him that he has to close out the lease. I know he was getting annoyed that I was telling him what to do, but that’s how it’s done. I don’t mail it anywhere.
So I got in my car and called customer care (611). Spoke to great rep that said they messed up. She said I was doing the right thing returning the phone to the store. I also told her that they said I need to bring back the lease for the phone I’m returning cause the system is asking for a receipt number and they need to do a return on my new phone. I can’t get back to the store until Saturday and at that time the rep said she would call me while I’m in the store so we can get the phone returned. I knew the ordering process went too smoothly! I kept waited for the other shoe to drop and it did today.
I just want want to return the iPhone 7 Plus. I think I may have to email corporate and have them sort this out.