refer a friend nightmare

ericade3082

    so I had two friends switch over to tmobile within the last month and I tried to do the Refer A Friend program but I kept getting a error message stating I need a qualified account.  Per the program terms and conditions I thought it stated the following... however I was told because I have a payment arrangement that disqualifies me.  I don't think that's far I was part of hurricane Irma and I cant help I need an arrangement at least my account isn't suspended.  who can I call about this?  Do anyone have corporate number?  I really don't think this is right.

    Program Terms & Conditions

    1. Referrer must maintain an active T-Mobile-branded postpaid consumer account with voice service throughout the referral process. Referrer must register for the Refer-A-Friend program online at https://referral.t-mobile.com/. Referrals good only after 24 hours of being uploaded. Other account & plan types (e.g., corporate government, employee, dealer, prepaid, and VIP) are not eligible.

      All replies

      • tmo_mike_c

        Re: refer a friend nightmare

        We certainly want you to take advantage of this program ericade3082 .  Was this something someone told you over the phone or did you get an email about this after you submitted for the Refer-a-Friend Program? I'm just seeing that the account needs to be in good standings in order to opt for the referral.

          • ericade3082

            Re: refer a friend nightmare

            yes I was told this over the phone after they had to put in a ticket to see why it wouldn't let me do it through MyTmobile account.  Right and that's all I see and they said good standings is not past due and etc which makes no sense to me.  That's why I don't think its right.tmo_mike_c

              • tmo_mike_c

                Re: refer a friend nightmare

                Oh okay, I see what you mean. I think it's how it's worded. "In good standing" wouldn't include an account that's past due and I'm sorry if we didn't clarify that for you. I wish I could help but we don't have a workaround for this if the account is past due. If the number you're trying to refer hasn't been activated an account with us yet, there's still a once the account is in good standing. Looking at the page, as long as the referral is submitted at least 24 hours before they activated with is, you'd still be able to get the referral.