t mobile family pans

magenta3060568
magenta3060568 Nov 27, 2017 9:25 PM
  • Member Since: Oct 31, 2017

    i was in T mobile than i disconnected , after 10 days i back to t mobile and the lady spoke with me she told that i will be at the same plan and same payment no additional charges , because my account still active,    than today i shocked because other lad told me its wrong , you are in other r  plan , with higher payment !!!

    • 599 Views
    • 3 Replies
    • Latest reply on Nov 4, 2017 10:47 AM by tmo_chris

      All replies

      • snn555

        Re: t mobile family pans

        snn555 Oct 31, 2017 11:50 AM (in response to magenta3060568)
        • Member Since: May 3, 2017

        While it is true that sometimes after disconnecting service and returning and porting your number back to T-Mobile may result in you being able to resume your previous plan it should be noted that sometimes you can not return to a previous plan because it is no longer offered. I'm not disputing whether or not the Representatives word was misleading or not however that may be the reason as to why you were not able to return to the plan when you previously had.

        1 of 1 people found this helpful
        • tmo_mike_c

          Re: t mobile family pans

          tmo_mike_c Nov 2, 2017 1:05 PM (in response to magenta3060568)
          • Member Since: Jun 25, 2012

          We totally get saving money is super important magenta3060568 and the last thing we want is for you to shocked at a price change. I do agree with snn555 that this can happen when a certain rate plan offer expires and is no longer available. This could be the case mostly likely but please let us know if you have any more questions. Thanks for posting.

          1 of 1 people found this helpful
          • tmo_chris

            Re: t mobile family pans

            tmo_chris Nov 4, 2017 10:47 AM (in response to magenta3060568)
            • Member Since: Nov 19, 2011

            Just checking in here to see how things are going. Have you already spoken with our customer care teams about this change in billing? We are going to need to take a closer look at your account to go over the changes if there were any when you came back.