I have been trying to port my telephone number to T-Mobile for the past month without success. I have had multiple telephone conversations with T-Mobile employees at the Number Porting Center, as well as their Casework Department in Manila, Philippines. I feel like I’m going around in circles and explaining the same things over and over. Some years ago, I ported my landline number to RNK Phone Number Bank. They provided a service whereby I could maintain my longtime phone number and forward it to any number at will via their website. RNK went bankrupt, and through a series of bankruptcies, mergers and acquisitions, my number was transferred to Signal Point Communications and then to Bandwidth and then to Peerless Networks. Blitz Telecom was also involved. Lastly, Peerless transferred my number to Intelequint where it is now.
T-Mobile submitted a request to port my telephone number to Intelequint, and it was rejected. I contacted Intelequent and they suggested that T-Mobile submit a LOA (Letter of Authorization) along with the port out request. The T-Mobile Office in the Phillipines has been unwilling to do this as they only communicate by phone and don’t have a way to obtain my signature. I would also like T-Mobile to communicate to Intelequint that I can prove that the telephone number belongs to me. I still live at the same address as when my landline was transferred to RNK Phone Number Bank. I have owned the number since 1987. I can provide Quest telephone bills documenting this ranging from 2007 back to 2003. Unfortunately, I don’t have a separate account number for RNK, as the entire porting and billing process with them was done on their now defunct website.
Can anyone suggest how I can communicate this to someone at T-Mobile who can help me? I think written communications would be the most efficient, so I don’t have to keep repeating myself.