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Hey there, magenta2985637! I'm sorry we're not welcoming you on better terms, but we definitely appreciate you posting! Is this the offer you're referring to: 2017 Q4 T-Mobile Exclusive Samsung Pay Offer? If so, please accept my apology on behalf of our retail team -- this offer does *not* require an installment plan or financing agreement to qualify for! I double checked our internal documents for the offer as well, and it definitely calls out that EIP is not a requirement! We don't want to turn you off of getting this awesome device.
You are welcome to purchase a Note8 through the site or the T-Mobile app to avoid the assisted service fee and walk through redemption on your new phone by uploading your reciept to the Samsung Pay app on your new device once you get it, if you're still interested! Thanks for providing your feedback on this experience, please let me know if you have any other questions!
Thanks Marissa, I appreciate the clarification. Yes, that is the offer I was referring to.
I don't seem to be able to purchase online. After adding the phone to my card I get to a step with the question "Who is this device for?" and it's showing all devices that we have. It has a red message on top though saying: "To upgrade, please visit a T-Mobile retail location or contact customer service at (800) 376-1126." and I'm not able to proceed. I will call customer service and ask why I can't purchase online. Thanks.
Please do! I hope it's just an account settings issue that we can quickly clear up for you so that you can come right back to the site and get your order placed!