A while ago, I was sick of Verizon. I was shopping around and tmobile looked appealing. We got 2 phones and 4 lines. The sales person said that we could pay for the phones monthly and get new ones up to 3 times a year. This sounded great. Well a few months later the new phones come out so I go back for my upgrade.
They now say I have to pay $100 for the upgrade and pay it again every time I do it. A bs excuse is given that there is storage I have to pay for over and over. This was NOT disclosed upon signing the deal and makes the plan useless to me. I decide we will run out the remaining months as displayed on the website every month when I go to pay the bill. As the number gets close to zero, I am feeling good that I will have this phone for a few months without payments. The day gets closer, and the site says that I will have to pay MORE money, or give back the phone I've been paying on, or get screwed by the crappy $100 upgrade shenanigans. NONE of this scummy garbage was disclosed at any time before it was sprung on me. To top it all off, this phone battery sucks now, and I am still paying for the stupid thing! That was NOT the deal I was sold, and I will have satisfaction.
To make matters worse, none of this crap was on the paperwork that was signed, and when asked to produce the paperwork, the phone support refused. When entering the store, upon asking for the paperwork, they refused to provide it. I insisted and called the support line again inside the store, and was asked to leave. A call to the corporate office provided only wasted time and frustration. Nobody in your company will take responsibility for this mess and provide a solution. Even given all of this crap, it is still better than Verizon, so a solution should be workable, but I will NOT be LIED to and treated poorly!