I totally understand what you're saying and see how this was a major inconvenience to you. This is strictly done to protect the account and the account owner. Generally, when an authorized user is added they either need to know the last 4 of the SSN or a password that the account owner set-up. In this case, I'd recommend that the account owner have a password added to the account which is then passed onto you to prevent this type of situation happening in the future. We don't want to see you leave us but please understand this is a security measure that we take.
There is a account password that is setup. And I do know the 4 digit
But when that is provided to activate the cellular service on my watch it
says that it expects the last 4 of SSN of Primary account holder.
If the account password will help me setup cellular on my watch I am ready
to stay ! But it just does not work !
swetapr , I think I have a better idea of what you're saying now and got more information on why the last 4 of the SSN is required. The reason it's required (vs. a password) is because once the last 4 of the SSN is entered, the DIGITS promo plan will be added to the account. Since the watch wasn't purchased from T-Mobile, there isn't a way around entering the last 4 of the account owner's SSN.
That is exactly what I mentioned. You want people to buy watch from Tmobile
; makes sense from ur business point of view.
I guess its time for me to move on with another provider.