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Hey, babelcandycorn!
I'm truly sorry that the bundle offer wasn't made clear to you when you purchased your phones on Black Friday. While those accessories are super awesome, it sounds like you may not have chosen them had the offer been transparently presented. If you have the store information available, I can definitely pass feedback along so this doesn't happen to others in the future. As for what can be done on your account, since it has been almost a year, those charges likely cannot be disputed. The only thing we can recommend is to get in touch with our T-Force team via Facebook or Twitter to see if any other options are available. You can Contact Us here.
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1 of 2 people found this helpfulNot sure how long you've been a customer, contact cust care and request to speak with someone in the loyalty dept maybe there is something they can do for you I'm not sure.. I will say this Tmo does try to make things right by us. however you need to beware of the charges on your acct. this information can be obtained via the online account services or by calling 611. So sometimes we as the customers are to blame by not staying on top of things, I'm very satisfied with Tmo because I ask a lot of questions.
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well when an associate tells you that they omit information on purpose to make a sale I don't feel that makes a trustworthy company. Never had this problem with Sprint so I think I will just go back but thank you for your input
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