I am very sorry to hear that this ordering process has caused you grief. The Apple Watch was and still is a crazy popular device and the orders we received quickly depleted our stock and additional orders were placed on backlog. We try to update the shipping dates page in real time for all of our devices so that the customer can have an estimated time frame.
As for your tablet, what specifically happened here? How long ago did you order the tablet and when did you try to return it?
I am ok with delays, its just that your stores knew very well that there
was a back order, and should set the right expectations. The tablet was
about 3 months ago. I had asked a representative a technical question on a
specific tablet. I needed the tablet to skype and conference with my
associates. Well they assured me that the tablet was capable of those
things and more, I asked if it doesn’t work can I return it, and they said
not a problem. Well I took it to our IT team here at my work. They stated
that the salesperson should of known that the tablet could not handle skype
and presentations and that I should get the Samsung tablet. So the next day
I went to the same office and same individual on the NE part of El Paso,
close to my home and told them what IT said, and would like to return or at
least look at the Samsung Tablet. Well they said that I had to pay a 70
something dollar re-stocking fee, I advised them that it was almost as much
as what the tablet is worth. I talked to a Manager with the same result,
keep in mind that the tablet still had the plastic and all. I took it to
another store near my home and the Manager was kind of rude, no problem I
am a big boy, ex military so no sweat. Then I talked to a customer service
person and they stated that due to purchasing the equipment at the office
that they couldn’t do anything for me. I just called on Monday, and the
service people stated that sales stores do that, and it is what it is,
pretty much. He stated also that the tablet should of been able to be
returned, but the should word doesn’t work very well with me. I am really
thinking of going back to Verizon. You have a great service, great
equipment, but honestly I purchase of hardware from my providers, and if I
don’t trust them, what can I do. According to the service person, I should
go to the store, and then I have to confirm with them just to make sure a
salesperson is not lying. Lying is a strong word, but I honestly can’t say
that its not an error when the Managers are there and dont correct or take
care of the customer. Thank you for responding. Verizon might be expensive
but will set the right expectations.
Thanks for taking the time to clarify. I sincerely apologize that the limits and functionality of the tablet you purchased were not fully communicated. I totally get why you would want to return the device if it did not do what you wanted it to do and what you were told that it could do. While most tablets are compatible with Skype calls, not all of them are going to have the full Skype experience such as presentations like you mentioned. I am not sure if the sales rep you spoke with knew or understood what the specific tasks you were trying to do within Skype when you purchased it but if it was not going to do what you wanted it to do, you should definitely return it.
As for the restocking fee, this is a bit tricky as we only waive the restocking fee if the device is defective and we replace it for you at the store. Since this was a limitation of the device and not a defect, I can see why there may have been some push back. I know this was all over 3 months ago so returning the tablet now is not an option but we value your feedback and I want to make sure that it is conveyed to the appropriate folks. I am going to send you a private message so I can gather some necessary information from you and make sure that your feedback is heard.
I think that is the problem. Sales associates knew I would bring it back
and Mngmt confirmed that I could return. I even specifically asked if
there was a fee. It feels like I speak with used car dealership
associates. Consumers should be able to ask questions and have the correct
information to make an educated purchase. Can I escalate this to an
executive. They really need to know this.
Thanks for clarifying. I sent you the private message so I could gather some information from you. I will definitely make sure your feedback is heard. Please reply to my private message when you get a chance. You can find your private messages here.