Is Support Chat down?  Number Porting (out) questions

magenta2921684

    Hello.  I would like to port my wife's simply prepaid number out to another provider, and read that I need to verify the account number (most people say it's the full 10-digit phone num) and account PIN.  I figured I'd be able to either view this in the profile or find out through chat, but chat isn't working for me, just keeps telling me to log in a new session or refresh, but then still doesn't work. 

     

    thank you

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