I recently learned of the 55+ plan T-Moble One and thought it was a great deal. I ordered a T-Moble Sim Card Starter Kit on Amazon for my unlocked iPhone SE. After receiving it I called T-Moble to activate the plan and was told that for the 55+ plan I had to go to a retail store and show proof of age. That made sense and last Saturday morning I went the T-Moble retail store at the Miller Hill Mall here in Duluth.
I told the young man behind the counter that I wanted to join the 55+ plan and presented him with my Sim Starter Kit. He asked me some questions and looked at my ID and then asked me to sign an electronic device that read out the details etc. I read it over very carefully especcially taking care to note any fees and such that I may have been unaware of... in fact the young man seemed to grow impatient with me as I was taking a long time to read it over. It clearly indicated an activation fee of $0.00 to my satisfaction. I'd also like to point out that your website has a paragraph that reads:
Activation fees are a thing of the past. Any new Simple Choice™ Plan or T-Mobile ONE™ activation will be free of an activation fee. You'll be charged an activation fee if you activate a classic plan or if you activate a line in Puerto Rico.... as posted here:
However the young man charged me $25 plus tax. I asked what the charge was for and he said it was for an activation fee. I protested saying that I just signed an electronic form that indicated that no activation fee was charged. We went back and forth on this for a bit and I insisted on a copy of the electronic form I just signed to which he replied he could not provide. Eventually he called his manager Scott. Whom also said the activation fee was required. Weary of arguing I just paid it and went home.
They both acted as if I was from another planet for insisting that there was not an activation fee
Once home I read the receipt in detail and it said the $25 charge was for the SIM Starter Kit... it said nothing about an activation fee. And above it a line showed the 55+ plan activation for $0.00.
I went back to the store and they said the Sim Starter Kit is really an activation fee and that the SIM card itself is free. I wanted to be reimbursed the $25
fee because I already bought the Sim Starter Kit. After much arguing the manager said he would refund me later in the day.
However a week went buy and my credit card was not refunded. Today I went back to the store, feeling angry about it because he didn't follow through with what he said. I also showed them a printed copy of your website that states that "Activation Fee's are a thing of the past". Another sales person there said that it only applies to online orders and that retail stores still charge the activation fee and of course all retail stores charge an activation fee as if I was some sort of demented senior citizen for not knowing that. And things got heated again to the point where I was told to get out of the store. I left much angrier than I arrived.
So I feel cheated for having to pay for two Sim Card Starter Kits. Which is it T-Moble? Are Activations Fees really a thing of the Past? Is it just for online orders? If so then why isn't it noted on the webpage? Are the $25 SIM Starter kits just a hidden activation fee?
Also, why cant I get a copy of the electronic document I signed when purchasing the plan?
A final note, while things got very heated in the retail store over this which left me frustrated and angry (I didn't imagine seeing $0.00 activation fee on the electronic document I signed.) I was very satisfied with the help I got with your phone support people in getting my number ported which my previous provider (H2O Wireless) made very difficult, as well as getting my visual voice mail set up ( it required resetting my network settings).
Thanks for your response