First off, I love your username! Second, we need to get your front camera acting right. I appreciate you breaking down what steps you've already tried. Your post is very thorough and addresses a lot of the questions I would have originally asked. Thank you! You're right, this would come down to a software issue. Now, I haven't seen a lot of posts mentioning the same issue you're having. Does this happen on both of your S8+'s? Or just one? Can you share with me what software version you're running?
Hello Amanda, thanks for responding! I sure hope we can figure this out.
No, the front camera problem just happens with the 1 phone.
The Software version listed in the "ABOUT PHONE" page is
Version 2.3.00.20 (I just updated it a couple of days ago)
If you were asking for a software version listed under the "About Phone" page,
please let me know which one you were looking for?
Thanks for your time.
Hey Amanda, thanks for getting back to me. I tried your suggestion and started the phone
in safe mode. Once in safe mode, I tried a video call and the front camera worked!
I tested the video call 3 more times over 15 mins in safe mode without a problem.
I then restarted the phone and tried another video call and it worked also without
removing any apps. I had success with a few more calls and figured it was fixed!
I then charged the phone and walked away.
About a half hour later, I tried another video call and this time the front camera
displayed no picture like before. I figured I'd start the phone in Safe Mode again
to see if it worked. No luck, the front camera didn't work in safe mode this time.
Any more suggestions? Thanks for your time Amanda.
Ah, I was super jazzed while reading through the first two paragraphs, then I read the third one...
I would try it in Safe Mode one more time. When functions work in Safe Mode that usually don't work when it's not in Safe Mode, that tells us that a third-party app is likely the culprit. I know in your original post you talked about turning off permissions on app that request camera access. Are the permissions still off?
Our last resort would be a warranty exchange which you can find more info about here.
Just wanted to take a second to check in and see if you had a chance to try the suggestions by Amanda above!
Hey Amanda & Lauren, thanks for checking in.
On Tuesday, I tried once again in Safe Mode with no luck.
Determined to see the front camera work again, I restarted
the phone and turned all 9 of the camera permissions that
were "on" to the "off" position.
I then started to make a video call one after another. On the
34th attempt, the camera came on. I tried 5 more times and
was successful each time. Next, I started to add the camera
permissions back one at a time after each call. I went through
all 9 and the video call was still working!
It's now been over 48 hours and it still working. I just tried as
I'm typing this.
I don't know what changed, I didn't uninstall any apps or play
with any settings. Pure Luck or just a coincidence?
I'll continue testing video calls through the weekend to see if I can find
something that might have caused this and update this thread with the
Thanks again for your help and suggestions.
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Hopefully this works and if I had to take a guess there was a app that wasn't playing nice in the background. If the issue does come up again though I would see about a replacement device.
I'm echoing what dragon1562 mentioned above, I have to guess something wasn't playing nicely with something else and was a fluke. I wish I could give you more info or preventative measures, but with my guess just being luck or coincidence, I don't have much to offer beyond confirming the suggestion to exchange should it crop back up!
Thanks for keeping us updated and if anything changes, we're still following the thread and will be happy to pop back in and keep helping if you have questions about an exchange or anything. Fingers crossed for you either way.