Charges for conference call numbers

magenta2911138

    I am a new T-Moble customer as of August.  Today I received a rude shock when I learned that some conference call phone numbers (in the US) are "out of plan" and that T-Mobil will charge me extra to make what have been routine calls with other carriers.  For a plan that is advertised as covering all of the US, Canada & Mexico this seems like a "bait & switch" policy.  Does anyone else object to this?

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      • tidbits

        Re: Charges for conference call numbers

        It's been know those "free" conference call numbers actually charge the provider for it.  T-Mobile said that's enough and stopped paying those fees.  Other carriers are not "out of plan." I don't know where you got that information from.

         

        Out-of-plan phone numbers

        • theartiszan

          Re: Charges for conference call numbers

          TMobile recently did start charging their customers for these types of calls. They are not the only carrier that does this. The problem is that these services are not free. They charge the carrier a termination fee when you call one of those numbers. This is the carrier passing that charge onto the consumer.

          • tidbits

            Re: Charges for conference call numbers

            Ok here's what is going on and what they are trying to stop.  Traffic pumping

             

            AT&T actually started blocking people from connecting to these numbers and continue to add to the list.  There is a legal battle going on over it.

             

            AT&T/Cingular blocks cellular customers from free conference call services | Ars Technica

             

            Verizon has been rumored to start charging or cutting off depending on the outcome of the verdicts.

              • danceordie11

                Re: Charges for conference call numbers

                I have just read through all my documents and searched the entire T-mobile site for information on this extra charge for conference calls and found nothing, other than this chat. I was really hoping to find a company that didn’t have hidden charges. I thought I was going to be lowering my bill by switching from ATT but with all the conference call charges I will be right back where I started. For modern people that work from home and/or have conference calls as part of an independent study group this just doesn’t make sense. I hope T-mobile comes into the 21st century soon or I will be switching again. Will be warning others who may be considering t-mobile  as I don’t know anyone who doesn’t do conference calls other that my grandmother.

                  • tidbits

                    Re: Charges for conference call numbers

                    danceordie11 wrote:

                     

                    I have just read through all my documents and searched the entire T-mobile site for information on this extra charge for conference calls and found nothing, other than this chat. I was really hoping to find a company that didn’t have hidden charges. I thought I was going to be lowering my bill by switching from ATT but with all the conference call charges I will be right back where I started. For modern people that work from home and/or have conference calls as part of an independent study group this just doesn’t make sense. I hope T-mobile comes into the 21st century soon or I will be switching again. Will be warning others who may be considering t-mobile as I don’t know anyone who doesn’t do conference calls other that my grandmother.

                    It's been around for years.

                     

                    Here's the one that has been updated when the forums got updated.  Out-of-plan phone numbers

                    As been mentioned all carriers are starting to charge for these, or blocking them outright because of how they are structured.  They may appear free for you, but they are not free to the carrier.