Phone randomly locked (after being permanently unlocked)

yawhide

    Hello,

     

    I recently had my galaxy s6 edge lock yesterday even though I have been using my phone with a different carrier for 4 months now (with no issues). I went to the device unlock app and it says "device permanently unlocked". I contacted tech support and they gave me instructions to unlock my phone using the same device unlock app...(but my phone is already "permanently unlocked").

     

    Not sure what to do

     

    thanks.

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