Some up front information:
Location: Everett, WA
Phone: Galaxy S8
Plan: Tmo 1 Plus Promo - 10GB HS
Contacted Tech Support?: Yes (multiple times)
Corrective actions tried: Wiping Cache, Resetting Network Settings, Airplane Mode On/Off, Changing APN, Limiting to 4G
Throttled?: Not supposed to be since I haven't come anywhere near the 26GB cap
Wifi Availability?: No
At certain times of day 10-10:40AM, 12-12:30PM, 1:00-2:30PM (generally coinciding with breaks, lunches, and shift changes) my mobile internet is reduced to unusable speeds. When I can actually make a connection to Ookla speed test, the readings are between 0-0.2Mb/s down with sometimes 0 upload or 0-0.5 upload. This issue has been occurring since I moved back to Everett in Dec 2015. This problem does NOT correlate to signal strength as I have 5 bars most of the time. One might think because I am inside of a metal building that this is the cause of the issue, but it is not. The problem persists outside, and also while driving through the area. There are 3 cell towers in the area. I have been repeatedly told "There is "modernization" going on in the area" or "We are servicing a tower". But this does not explain why the problem has been consistent and persists for 2 yrs, unless of course Tmobile technicians are just that incompetent that it takes 2 yrs to complete their work.
It seems rather inexcusable to have this kind of service quality with 3 towers in the area servicing roughly 10-20,000 people for one of the area's biggest corporations. Especially considering Century Link field boasts a capacity of 62,000 people without a hiccup in service and I don't get this problem at what would be most people's lunch break in a city like Bellevue.
Does anyone else have problems like this?
Does anyone have any idea what might be the problem? Is it fixable?
Should I stay with T-Mobile or switch?
Is this a case of grass is greener on the other side and it doesn't matter who I go to?
Is T-Mobile customer service justified in refusing reconciliation because they say it sets a dangerous precedence when its just one area even if it is my primary work place?