I called customer service to make a payment with a specific amount, something on Tmobiles end went wrong they ran my card twice.
My card was charged twice for 2 different amounts, one amount higher then what i authorized. The agent proceeded to tell me this was an error on their end but that i will be refunded 3-5 business days. Which means i will not receive my refund until next week because it is a weekend. They suggested i call my bank to stop payment, why should i go out of my way and try to beg my bank to stop a payment?? This is huge inconvenience to me and my schedule.
This error from TMOBILE causes my bank account to overdraft,it is currently negative and i was left with no money due to a mistake your agent did.
The supervisor were not helpful at all and basically told me i have to wait, they did not care what financial issues i have to suffer when it was their fault.
The supervisor did not try to accommodate me at all or even offer a credit to my account for the inconvenience they caused me for a charge they made without my permission. I have been a loyal customer to TMOBILE and i i am extremely upset at the lack of responsibility and unprofessional service they have shown me.
I am now stuck with a negative bank account and with overdraft fees and no money thanks to this mistake you caused. I asked for manager to call me, and i have not received any phone calls. This has been unfair and deceptive practice in violation of consumer protection laws. General Laws chapter 93 A.
You are a huge company and you can not deny immediate solutions to your customers due to the way your "system" works when it is errors on your part.
I demand someone fixes this issue NOW!