Samsung S5 screen rotation

deijunior8
deijunior8 Nov 27, 2017 8:21 PM
  • Member Since: Sep 22, 2017

    Is there anyway to repair an S5 that screen will not rotate.  Yes the rotation option is turned on.  We have looked online and tried the safe mode, which worked temporarily.

    • 501 Views
    • 2 Replies
    • Latest reply on Oct 11, 2017 12:16 PM by tmo_amanda

      All replies

      • tmo_mike_c

        Re: Samsung S5 screen rotation

        tmo_mike_c Oct 9, 2017 7:56 AM (in response to deijunior8)
        • Member Since: Jun 25, 2012

        Hi there deijunior8 and thanks for posting. If it's working in safe mode, this could mean there's some 3rd party download that's causing the rotation issue. Have you tested removing some 3rd party apps and retesting to see if that works? Please let us know. Thanks!

        • tmo_amanda

          Re: Samsung S5 screen rotation

          tmo_amanda Oct 11, 2017 12:16 PM (in response to deijunior8)
          • Member Since: Oct 4, 2012

          Happy Wednesday, deijunior8 !

           

          I'd be sad if my screen rotation wasn't working especially when watching videos! Thanks for trying out safe mode as that's usually one of the first things we would have you try. As Mike mentioned, it sounds like a 3rd party issue. What we'd like you to do is remove some of your 3rd party apps to see if it solves your screen rotation issues.

           

          Keep us posted on how it goes!