Possible Random Hotspot Resetting

bexley2411

    Hello there,

     

    I work for a Public Library which circulates Alcatel LINKZONE™ Hotspot to patrons.  We have had a small number of issues of the device resetting back to the original default settings and the patrons having to return to the library so we can return them to their proper state.

     

    I think that this might be due to them accidentally doing a master reset with the Power button and the WPS button, but I want to make sure that there couldn't be an alternate way the devices could be resetting themselves.  Are there other possible ways they could be doing this?

     

    Any insights into this would be helpful. Thanks!

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