We have been T-Mobile customers for 18+ years and struggle to understand how we can be lied to so often about a simple rebate. When we upgraded my wife's iPhone 6 for the iPhone 7+ we were "offered" the $300 rebate, we agreed and the sales person said :you will get it in the mail in 4-6 weeks. 2 weeks later I called to confirm it was in process and we were told it was never submitted by the store sales person. I spend 40 minutes on the phone with the rebate center to get it "submitted" again and was told we would see it around the 22nd of September. On October 2nd I called in to check on the card and was told that they did not keep a record of the transition....do I have it somewhere!! REALLY....
I logged onto the rebate website and saw that it was approved back yesterday, but the dollar amount says for 0 dollars. I asked the person on the call to provide me with the 877 number for the rebate center so I can call them in the morning. I was given the 877-311-8853 number, I called and entered my wife number and it told me the system can't find a rebate for it.
Overall I am completely feed up with the LIE from T-Mobile that the rebate would be handled, and I am tempted to return to the store tomorrow with my attorney and demand her old phone back since the T-Mobile rebate commitment was not honored.
I will expect a call from someone from T-Mobile with a CLEAR definition of why I am still waiting and when I will have the $300 promised gift card.
I will also be looking for a credit to my bill to compensate me for the time I am having to invest in getting this promised rebate to me!
Loyal but fed up customer!