Tmobile scam. Tablet as gift is a lie

luisarriojas

    On September 1st 2017, I bought a Samsung S8+ and the Sales Associate told me that for the purchase of this phone, I could receive a tablet as gift with internet included if I pay the Activation Kit and the taxes for the tablet.

     

    I asked him (to the Sales Associate) if this tablet would add any additional charge to my bill, and he told me that no. He told me that I did not have to pay for internet service, only for the Activation Kit and the taxes of the tablet. So, I agree verbally to that.

     

    During this visit, Sales Associate held my debit card for 15-20 minutes and asked me to signed initially twice in the POS screen. He never told me for what but I supposed that it was to charge my card.

     

    During this process, he told me that the charge to my debit card failed but that he will try again so, he asked me to sign again in the POS sceeen. Everything was fine this time, he gave me a receipt and left the store happy.

     

    On September 27th, I received a notification from AutoPay for an amount higher than expected. I logged in My Tmobile and saw that in the bill was a charge for a JUMP service. I never request an insurance service and the Sales Associate never asked me if I wanted it.

     

    Also, saw that there was a new line added to my bill and was being charged for $14.

     

    I went to the store the same day (Sep 27th) and the Sales Associate that attended me was not there so, I explained all this story to the next Associate available and he could remove the insurance (JUMP service) but could not remove the charges of the new line because that promotion (tablet as gift) requires that customer pays for Activation Kit, taxes of tablet AND A MONTHLY CHARGE FOR INTERNET SERVICE.

     

    Also, he refused the return of the device because have passed more than 14 days, however it is not my fault because I got knowledge of this scam 26 days after, trusting the honesty of the Sales Associate who attended me. Besides that, this guy who is attending me on Sep 27th told me that a solution could be to cancel the line but I would have to pay $10 monthly for the next 24 months.

     

    I tried again with the same guy who attended me on Sep 27th without any luck. At home, called Tmobile Customer Service, explained this and a Representative told me that he cannot do nothing because this situation involves the return of the device (the store refused to accept the return).

     

    This is a huge scam and do not know what else to do.

     

    Message was edited by: LUIS ARRIOJAS

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