All replies
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Re: Getting the run around
tmo_marissa Oct 3, 2017 8:41 AM (in response to joshisawesome)- Member Since: Sep 7, 2016
Hi, Josh! Nice to see you, and thanks for asking! I hope we can clear this up a bit.
Coverage solutions can be switched from line to line on the same account, but can't follow a line to a new account. The Wi-Fi router is currently unavailable for order, so if your account no longer has multiple individual addresses (more than one primary place of use), we would encourage one of the routers to be returned along with any accessories or user guides. However, our store would not be able to assign it to the line on its new account after the return was complete.We don't want to leave them without a coverage solution, though! We could right fit the user who transitioned off of your account for another coverage device if needed -- either a 4G LTE CellSpot or a 4G LTE Signal Booster.
- Marissa
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Re: Getting the run around
joshisawesome Oct 3, 2017 10:45 AM (in response to tmo_marissa)- Member Since: Apr 14, 2017
Good to see you too, Marissa!
This answers my question and I appreciate you taking the time to write such a thorough response.
Josh
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Re: Getting the run around
tmo_marissa Oct 3, 2017 10:56 AM (in response to joshisawesome)- Member Since: Sep 7, 2016
Happy to help put a stop to the route-around!
- Marissa