LG Aristo Screen Problems

tommypiami Nov 27, 2017 7:59 PM

Member Since: Oct 1, 2017

A few hours after using my phone for a call and to check the internet I noticed the screen was dark and was not working. I had not dropped the phone. I pulled the battery and then re-inserted it and restarted the phone. The screen worked, but was erratic. At times it was not touch sensitive. Sometimes it seemed to run through several touch commands in a rapid fire manner. Parts of the screen went completely black. Then lines appeared and it went dark again.

Eventually I was able to restart the phone in safe mode. I started cleaning up old messages and then tried to restart the phone normally, but the screen acted up and eventually went dark again. I haven't been able to get the screen working again. After pulling the battery the phone seems to start (I can hear the T-mobile jingle) but the screen does not work.

The only recently loaded app is the Uber app, but the phone worked normally for nearly a day after that.

Any ideas on how this can get fixed?

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Re: LG Aristo Screen Problems

tmo_mike_c Oct 5, 2017 11:17 AM (in response to tommypiami)

Member Since: Jun 25, 2012
Hey tommypiami is your screen still giving you issues? You could try a reset with the hardware keys to see if that gets the screen back. I know that's not always ideal, but if restarting hasn't helped, this might. Please keep us posted. Thanks!
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Re: LG Aristo Screen Problems

tmo_mike_c Oct 9, 2017 3:19 PM (in response to tommypiami)

Member Since: Jun 25, 2012
Hi there!

Just checking to see if you gave that reset a shot. Please give us a holler back and let us know. Thanks you.
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Re: LG Aristo Screen Problems

tmo_amanda Oct 11, 2017 5:56 PM (in response to tommypiami)

Member Since: Oct 4, 2012
Hey there, tommypiami !

We really want to get your phone working as it should be. Have you tried the master reset steps that Mike mentioned above? If not, please give that a shot and follow-up with us on the outcome.
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Re: LG Aristo Screen Problems

tommypiami Oct 11, 2017 6:01 PM (in response to tommypiami)

Member Since: Oct 1, 2017
Hi

Sorry for the slow reply. I was unable to get the phone working using any of the reset ideas. I was able to get a replacement from my local tmobile store because I had a protection plan. Unfortunately the techs could not transfer over material because they need access to the screen to do so. All my photos contacts etc. were backed up so I just lost recent messages and phone logs.
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- Re: LG Aristo Screen Problems
  
  tmo_amanda Oct 12, 2017 8:53 AM (in response to tommypiami)
  
  Member Since: Oct 4, 2012
  
  Ah, that's such a bummer, tommypiami! I'm sorry they weren't able to recover your saved info/photos on your phone but I'm happy to hear that you can now see the screen and have a functional phone once again.
  
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