All replies
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Re: LG Aristo Screen Problems
tmo_mike_c Oct 5, 2017 11:17 AM (in response to tommypiami)- Member Since: Jun 25, 2012
Hey tommypiami is your screen still giving you issues? You could try a reset with the hardware keys to see if that gets the screen back. I know that's not always ideal, but if restarting hasn't helped, this might. Please keep us posted. Thanks!
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Re: LG Aristo Screen Problems
tmo_mike_c Oct 9, 2017 3:19 PM (in response to tommypiami)- Member Since: Jun 25, 2012
Hi there!
Just checking to see if you gave that reset a shot. Please give us a holler back and let us know. Thanks you.
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Re: LG Aristo Screen Problems
tmo_amanda Oct 11, 2017 5:56 PM (in response to tommypiami)- Member Since: Oct 4, 2012
Hey there, tommypiami !
We really want to get your phone working as it should be. Have you tried the master reset steps that Mike mentioned above? If not, please give that a shot and follow-up with us on the outcome.
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Re: LG Aristo Screen Problems
tommypiami Oct 11, 2017 6:01 PM (in response to tommypiami)- Member Since: Oct 1, 2017
Hi
Sorry for the slow reply. I was unable to get the phone working using any of the reset ideas. I was able to get a replacement from my local tmobile store because I had a protection plan. Unfortunately the techs could not transfer over material because they need access to the screen to do so. All my photos contacts etc. were backed up so I just lost recent messages and phone logs.
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Re: LG Aristo Screen Problems
tmo_amanda Oct 12, 2017 8:53 AM (in response to tommypiami)- Member Since: Oct 4, 2012
Ah, that's such a bummer, tommypiami! I'm sorry they weren't able to recover your saved info/photos on your phone but I'm happy to hear that you can now see the screen and have a functional phone once again.