Branched from an earlier discussion.

Netflix On Us

jonathanpickens78@gmail.com

    I'm one of the very extremely hurt, sad, frustrated and disappointed people that felt very deceived after the Netflix promo went live and I was so excited about it and told all my family and friends "wow hey, I literally JUST added my mom and got a family line and now they offer Netflix this is so epic" and told my mother and everyone and on the date, was horrified and my heart sunk when I found out that I didn't qualify because I was on the 2 lines for $100/mo plan.. I felt like an idiot and had to explain to my mom that we didn't qualify for the free Netflix. Wow T-Mobile/John Legere how utterly cheap and stingy of you and unfair! If you're going to offer something like that, there should be no exceptions for people on a discounted rate! If the promo is Netflix for people on a FAMILY PLAN, then that's what I thought it was and should be! Didn't read that fine print that I was excluded because I'm on a promo and I'd have to be off of a promo and paying $30+/mo to qualify which is utterly non sensical as Netflix is $9.99/mo so what's the benefit or bonus that I'm getting? It's basically just a huge let down. Thanks for nothing. Otherwise, all else is OK.

      All replies

      • barcodeable

        Re: Netflix On Us

        Netflix is an awesome perk! (but as you stated) It's for the T-Mobile One subscribers...

         

        if you are on the Simple Choice 2 for $100 Unlimited Promo (there are perks for being on that plan that T-Mobile One Subscribers don't qualify for)

         

        Vudu Credits $3.99 value every month

        Napster unRadio $4.99 value every month

         

        depending on how many lines you have... $9.99 Netflix doesn't compare.

         

        I have the 2 for $100 promo, I was sad about not being eligible for Netflix, until i understood that it was a promo specifically for promoting T-Mobile ONE services.

          • smplyunprdctble

            Re: Netflix On Us

            One day, I need to go back and look at what promos I qualify for.

            I don't think it's many because I have one of those "super-grandfathered" plans.

            • jonathanpickens78@gmail.com

              Re: Netflix On Us

              I understand the whole "You can't miss what you never had", "Nothing in life is free", etc. but the principle that many are seem to be missing is that it's the fact that they're offering a goodie to a select group of people (people on a family plan. The definition of which is simply more than one line. Two or more lines). And then they're creating EXCLUSIONS so, no they don't OWE anyone anything other than providing the service of having a working phone technically, if you want to get blunt about it! There don't have to be T-Mobile Tuesdays or any random promos at all! Let's even take that for example. Let's say they ONLY made T-Mobile Tuesdays and ANY promos strictly for accounts that AREN'T on a discounted rate OR the One Plans (essentially excluding customers that are grandfathered on the older plans and refuse to switch to the One Unlimited Plans). That would suck! It's the equivalent of giving one of your children an extra scoop of ice cream for dessert and not the other. Neither one of them needs the ice cream nor are you obligated to give them the ice cream. But you're preferentially selecting one to give an extra scoop. That's the way I look at it.

               

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                • gramps28

                  Re: Netflix On Us

                  If they told me the Tmobile Tuesday's weren't available on my plan it wouldn't

                  bother me since I only use it for the Shell gas discount but Tmobile offers it to every

                  subscriber on every plan.

                   

                  So if Tmobile did give you Netflix and you have more than 2 lines on your account

                  some people on you plan aren't going to get their "scoop of ice cream" since Netflix

                  is only available to 2 lines.

                    • jonathanpickens78@gmail.com

                      Re: Netflix On Us

                      YOU are choosing not to take advantage of the bennie/goodie bag! That's YOUR prerogative! Frankly I don't care what you do! I don't have a car so the free/discounted gas perk in the T-Mobile Free Tuesday scenario, which I was merely using as an example, is irrelevant and futile to me which further reinforces my point. Regarding your other issue that the Netflix "perk" is completely at the company's discretion and exclusions should be of consequence nor should customers feel pissed or disappointment, I disagree with you and you still fail to understand the marketing, business strategy and trickery involved. And as far is it being an "exclusion within an exclusion" or say, "Well say if Netflix was open to EVERYONE on family plans (no exclusions or terms. Simply one or more lines. Grandfathered accounts. Promo discounted rates. Whatever) VS. Single line accounts as either a perk or incentive to add a family member, spouse, whomever would be a totally marketing promotion than other restrictive prohibitive underhanded "fine line terms". That investment the company is putting forth of $9.99+ taxes and fees multiplied by the millions of subscribers that the company is going to attract with the increased sales from multiple lines/family plans will offset/balance and and ultimately be a boost. Regarding the same marketing scheme the same way creating an exclusion of family plans and ONLY accounts that are paying standard rates (prohibitive of a $30/customer per account difference) I don't think is deceptive and bad business. One would have to be familiar with marketing, advertising and sales strategy to know these things and the long term effects. Hopefully down the road, they'll be extended to other customers or when rates inevitably increase, we continue to get more goodies and freebies!

                       

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                      • wks9370

                        Re: Netflix On Us

                        I believe it also allows you to stream it through your internet connect to your smart TV. You don't have to stream it only from your mobile phone. From what I was told. I needed the unlimited data for 2 of 3 lines. The best deal explained by T-Mobile, for over an hour, for us would be to upgrade to the T-Mobile One plan - for 3 lines, and qualify for 10.00 discount if any line is under 2gb usage in a period. Unlimited data, and Netflix on us! More channels, better Sports package for about 10.00 more per month. So, whenever we qualify for the 10.00 discount it offsets the increase in the plan upgrade. As a loyal customer I told them if they didn't offer us what they were offering new subscribers then we were leaving and taking our 150.00 with us to Sprint.

                  • gramps28

                    Re: Netflix On Us

                    I'm on the 55+ One promo family plan for $60 and I'm fine with not getting

                    Netflix because I knew there was going to be a catch.

                    • gus2532

                      Re: Netflix On Us

                      Why so mad, they are a COMPANY!!!!! People often forget that, they want money and will never do anything that will not benefit them in any way. They are paying Netflix for this you know. It doesn’t benefit them to pay for a $9.99 subscription for a single line plan, nor $7.99. Why do you think they charge $2 for family plans wanting the $11.99 version, because if they dont, they‘d end up not getting any money out of it. Discounted plans are the same, how would they get money out of it. They pay way too much for roaming agreements, deployment, and that new spectrum. It’s just not worth it for them, so cut them some slack, I haven’t seen another company do what they do. AT&T offers their own streaming services, which costs them nothing and benefits them. T-MOBILE is paying Netflix!!! Y’all need to understand that.

                      • magenta3054890

                        Re: Netflix On Us

                        All you are owed is what was promised when you signed the original contract, everything else is gravy. It's like an Xmas bonus at work. You might get them a couple years in a row but then you start to expect them like they're owed to you, rather than being happy for what you have you complain you didn't get more. Be grateful and zip it. These promotions are like bonuses, you aren't entitled to them, you just feel like you are. If you get one good for you but don't cry if don't because it was never promised to you or part of the original contract you signed. Drives me nuts how everyone feels so entitled. We didn't get a bonus a work this year and instead of everyone being happy they received something in the past they complained because they didn't get another. They couldn't understand when I tried to explain its called a "bonus" or "promotion" for a reason, it's not promised to you, its a gift the company doesn't have to give away.

                         

                        P.S. It's your fault for not reading the stipulations of the promotion or bonus before telling everyone you know to switch carriers.

                          • wks9370

                            Re: Netflix On Us

                            True, but they're not into driving away customers. So, as suggested, give them a call and see what leverage you may be able to come up with to get a better deal. T-Mobile can be flexible. This offer was never offered to us, only new subscribers, as a lot of other promos. We're not under a promotional program, so if you're offering a better plan for new subscribers, then we want that same opportunity. T-mobile always works out a way to keep us happy.