EIP Reimbursement Stuck on Processing Error Since Mid August

pjp162

    I switched from Verizon to T-Mobile in mid August of this year. I submitted my final bill from Verizon and and it was stuck on processing error. I have repeatedly requested call backs to resolve this, and NOT ONCE have I received a call back. NOT ONCE. I called the regular customer service number and was transferred to the Swithch number, which was absolutely no help at all, because it is completely automated and you can't talk to an agent.

     

    I have no idea what to do at this point.  It has been dragging on for 1 1/2 months and I can't find a way to resolve it . Switching to T-Mobile has been the most unpleasant and frustrating experience I have ever encountered when dealing with a wireless carrier.

     

    How can I speak to a live agent regarding this issue? How can I get this resolved?

     

    Thanks.

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