I just signed up with T-mobile on Monday - and so far I am SO disappointed. The T-mobile representative who sold me the service (I think his name was Dominique) lied to me on so many things to get me to sign-up. Here are just some of things that I have now found to be completely untrue:
#1. He told me that T-Mobile One for 2 lines would cost $100 (taxes and fees included). When I asked him "why is it advertised as $60/per line? Shouldn't it be $120?" He assured me, "no it's actually $100." Today, after I activated my phone I found out that it REALLY was the $120 I expected.
#2. He said T-mobile would ship two SIM cards and they would arrive within 2-3 days. I called after 3 days to check-on the shipment and they told me to just go to a local T-Mobile store. I found out today that the SIM cards aren't actually arriving until October 2nd (7 days after I changed services). Luckily, I was able to pick-up the SIM cards, but this sales rep discouraged me from going to my local store.
#3. He told me I would receive a 15% monthly Active Duty Military discount bringing my total monthly down to $80. I asked him how to sign up and he stated "you just bring a military ID to any T-Mobile store and they will enroll you." FALSE! You have to sign-up through customer support and today I was told that the only military discount is "exempted status" from overdue fees. I do not plan to have any overdue bills so this is not helpful at all. I am really not sure where he came up with 15% and "$80" a month.
#4. He told me the T-Mobile service at my address was REALLY STRONG. Today, after I activated my phone I find out that I barely have one bar and sometimes "No Service" in/around my home.