Number porting made HELL!

naveendereddy

    Hello,

     

    I have been trying to port a number since over a month now and despite going through everything, i am still going back and forth with my old carrier and T Mobile. It is a vanity number and paid $$ for the number and the trouble started when i wanted to port the number to T-mobile.  I have been with T Mobile over a year and I simply cannot believe that i have to go through this hell of a process. I just cant believe myself that this process is ongoing for over a month. Moreover, when i request a supervisor or an expert to deal with the problem, they always transfer me to Rookies!( and i know they are rookies because i have been going through this process over a month). I have been trying to port the number from Broadvox to Tmobile.

    My old carrier says that the gaining carrier didnt take the number with time when the FOC has been created. To port this number, Tmobile has to build a subscription and then take this number. When i try to explain this to my carrier, they have no idea about what i am talking.

    I have no idea what to do! Finally, i have decided that if this process goes on for more 3 or 4 days, i will take all my 10 lines to somewhere else.

    Is there anyone who can tell me whom to reach out to for this porting to be escalated? It would be of great help!

     

     

    Thanks,

    Naveen Dereddy

      All replies

      • tidbits

        Re: Number porting made HELL!

        The carrier needs to release the number before any carrier can take the number.  Even switching carriers you'll have this problem if you are having this much trouble with T-Mobile as the standards of doing such has been around for years.

         

        Don't you have to fill out a form? A vanity number like a toll-free number right? 

          • tidbits

            Re: Number porting made HELL!

            Did they ever check if it is eligible.  Are you coming from a landline?

             

            Transfer Cell Phone Number | Switch Cell Phone Carrier | T-Mobile

            Porting: Keeping Your Phone Number When You Change Providers | Federal Communications Commission

            Service issues for wireline to wireless transition

            If you port from a wireline phone to a wireless phone, there may be a period when you have two telephones with the same number.  Ask your new wireless company whether you will be able to continue using your current wireline number during the one-day transfer process. 

            Wireless 911 location and callback services (where available) may be affected during the transition.  Calls should go through, but 911 operators may not be able to call you back if disconnected.  Before porting, ask your new company if your 911 service will be affected during the process.

            Also, your wireline long distance company will not move with you.  Your long distance service will likely be provided by your new wireless company, which you should verify.

            Porting is not always possible

            If you are moving to a new geographic area, you may not be able to keep your current phone number when changing providers.

            Also, some rural wireline service providers may obtain waivers for the porting requirement from state authorities. Their customers may be unable to port their number to a new provider. If you are unable to port your number for that reason, contact your state public utilities commission for further information.

          • naveendereddy

            Re: Number porting made HELL!

            The carrier needs to release the number before any carrier can take the number.  Even switching carriers you'll have this problem if you are having this much trouble with T-Mobile as the standards of doing such has been around for years.

             

            Don't you have to fill out a form? A vanity number like a toll-free number right?

            --------------

            It is not a toll free number!

            So, the current situation is like this. My old carrier says that the number has been released and the gaining carrier havent aquired the number within a certain time and now the FOC has been expired. Let me paste the exact wordings of my old carrier.

             

            Unfortunately, the number has ported from our account and we cannot see any details nay longer on the phone number.

             

            The issue was that the gaining carrier did not pull the number once it was approved to port away in enough time. Therefore, this is a gray area now of where the number is currently hosted. The approval was given with a completion date but it was not activated by the gaining carrier.

            The Telephone Number has been removed from our switches. The gaining carrier was given FOC for 9/10 and still has not taken the NumberI do not see that they have even built a subscription to take the Telephone Number.  They need to do this.

             

            Is there a solution for this?

              • tidbits

                Re: Number porting made HELL!

                Do you have service with a temporary number?  If so then already built a subscription to take the number.

                  • naveendereddy

                    Re: Number porting made HELL!

                    Do you have service with a temporary number?  If so then already built a subscription to take the number.

                    ----------------------------------------

                     

                    I am a customer of Tmobile and i wanted to replace my number which i am using now. Thats the deal! Representatives wouldnt even understand what "Built Subscription" even means. I would be happy if they understood simple English; no offence meant but it is the bitter reality. I have no idea whom to call and to whom to escalate this issue.

                • barcodeable

                  Re: Number porting made HELL!

                  I have read your post (situation) and I do understand about your problem being handed off to "Rookies."

                   

                  I am not an expert in this field, but coincidentally I had been reading up on porting numbers because i have a couple of vanity numbers i wanted to bring over to my T-Mobile account. I read someplace that numbers can be ported in to an account as a "new line".  And I think thats where perhaps the rookies are getting confused. They may not know how to port in a number to a line that already have an established number. Maybe there are different steps to make in that situation, I don't know. But the T-Mobile Representatives should know the procedures...

                   

                  Based on what you posted, it looks like your vanity number is lost and may be unretrievable .

                  Your previous carrier states they indeed released your number, but T-Mobile didn't do their part in time to capture the number.

                   

                  As tidbits stated, Try T-Force on twitter.... maybe they can assist you, hope they are able to find your vanity number .

                  • tmo_chris

                    Re: Number porting made HELL!

                    Just checking in here to see how things are going. Please let us know if you need any additional assistance.

                    • tmo_marissa

                      Re: Number porting made HELL!

                      Hey there! We haven't heard from you in a bit -- just wanted to see if there were any updates on the porting situation!

                       

                      - Marissa

                        • naveendereddy

                          Re: Number porting made HELL!

                          Hello,

                           

                          Thanks for checking in with the query! Finally, the problem has been solved by TMobile! I had to connect 3 number porting specialists from TMobile and other carrier! It took 2 hours of long discussion on the phone but im relieved!

                          Thanks for your endless responses!

                           

                          Cheers!