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Hello and welcome, magenta2783070!
That sounds horrible. Did you hear anything today regarding the status of the order (since that is what one of the CSR mentioned?) If not, it sounds like one of the Representatives were wrong or were maybe using outdated info. You may want to dial 611 from your T-Mobile device and try to see if they can help you. Afterall, you were one of the first people to preorder and that would be very unfortunate for them to make you wait longer.
Did they tell you anything about not being able to charge the card? Or was there no reason at all for the hold ups?
Hey there! I just wanted to check in with you and see how things are going? Where specifically did you update your CC information? When you spoke with our care teams or Facebook team, did they collect your updated CC information and update it for you?
Hi there! Just wanted to check in here and see how things were going for you... hopefully at this point you've been able to reach out and confirm that your order is secure -- but please let us know if there are any updates or if you have any questions we can help with!
Any updates on this? Please come back and let us know how things are going. Thanks!
My issue has been resolved and got my Apple Watch as well.
since customer service cannot help me out, I emailed mr. Legere and my issue has been resolved the next day after I sent the email.
I'm sorry our support teams let you down, magenta2783070, but I'm very glad to read that this worked out for you. Thank you so much for coming back to update us, and I sincerely hope that your future experiences with our teams are much better!