My billing cycle was one day. WHAT?!?

magenta2743538

    I just bought a phone and phone plan at T-Mobile on September 21st, 2017 and they've already sent a monthly bill for $92 that's due by 10/15/17 and is set to auto-pay 2 days earlier on a credit card. Under Billing Cycle it says September 21-22, 2017. Shouldn't I get a month long billing cycle first?

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      • aschettler

        Re: My billing cycle was one day. WHAT?!?

        I had this same thing happen when I first signed up for T-Mobile. My first billing cycle was 4 days, and it actually included the first month of service along with the prorated amount for the 4 days. Most carriers bill in advance for the next month's service as opposed to billing in arrears, so this is not uncommon.

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          • magenta3896226

            Re: My billing cycle was one day. WHAT?!?

            I was surprised also. Att billed at end of period. the First page of my bill doesn’t show the actual service period being invoiced for. They instead show a 1 day period. Appears to be that They hide this on the 3rd page of invoice for some reason. customer service was unable to explain this to me. when I asked why I wasn’t prorated for 1 day of service and am being invoiced for a whole month when I only used a day, they cynically replied that their service isnt free.  Tmobile Needs to change communication on first bill to show service dates on first page and have customer service reps prepared to answer what seems like would be a common question.