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Hey, magenta2732950! I've only seen this notice on my own G6 after accidentally dropping it in the sink while doing dishes -- I let it dry out for a few hours and then everything was fine. If your G6 hasn't been exposed to liquid, then this is definitely a situation we'd like to have you work with us to look into a replacement.
Just to be clear, if purchased from T-Mobile, we offer a supplemental one year warranty, and the manufacturer offers a one year warranty as well. In the case of the G6, LG is actually offering the opportunity to register for a second year! You can find out more about that here: LG G6: Register for a Complimentary Second Year Warranty. Have you already replaced your device? How are things going?
Were you able to get this taken care of? Please let us know if you've replaced the phone or if the link above helped. Thanks!
Just wanted to check in again and see how things are going!
RE;LG G6 WON'T CHARGE. It is reporting moisture which is absolutely not accurate. I purchased it last September (still paying for it). I think a 175.00 deductible for an obvious factory problem is not fair to the consumer. Can you please advise me how to activate the warranty. I live over 70 miles from a T-Mobile store.
Hi there again!
Have you taken a look at Marissa's post? Please give us a reply back and let us know if you still need help Thanks!
This same exact thing has happened to me. I went into my local tmobile store and they stated that it would have to go through as an insurance claim! Is this something that you can help me with? I have never gotten my device wet, unless you count some drops of rain perhaps. But with the waterproof ip rating it has, i find it hard to believe that that would cause this problem.
Oh boy. Sorry you're having this trouble magenta3165491.
It's possible that rain drops could cause the device to show this message. I'm showing this device is water resistance so moisture of any kind can still be harmful to the phone. If you have handset protect, you're in luck. You can file a claim online yourself and have another device sent to you if the error doesn't go away.
Any fix for this. I ran a system update for my mom the other day and she told me her phone was not charging. Has not seen moisture at all but it's getting this moisture issues. Been 2 days now!!!! At one point I plugged it in to my computer and it started charging fine. Really slow though. After 2 hrs it went from 2% to 20%. Now it's doing the same thing. Wireless charging is not even working. If I turn the phone off it will charge to about 3% or 4% then the phone turns on by itself!!!! What is this? has to be some software issue. I've used 2 different wireless chargers that work with my phone. 3 different cables and about 4 different charger bricks.
Current software version is H87211e
I just got really frustrated with the phone just now. I jiggled the cable pretty bad while it was plugged into the phone. All of a sudden it is working now!!!! Moisture Icon disappeared and it shows 1hr 54min until fully charged. Odd. I'll be keeping an eye on this. really weird. Makes zero sense. Guess this is the last LG phone we are buying. This and the Pixel 2 XL and other LG phones just have issues. Samsung as well with our S7 Edges. Pink Lines of death. Too high of a failure rate.
Im sorry to hear about your phone,
Another thing I can sugest is to try using a wireless charger, maybe at a store they will let you "test or try" it.
or if you dont want to do an insurance claim, mabe going through LG's repair center will get it fixed for a cheaper price LG Request Repair Service | LG U.S.A
I am having same problem. Phone has been no where near water. LG has an issue with this phone. Someone should start a class action suit on this phone.
I would call LG to get it exchanged personally. LG was know for having manufacturing issue with the G6 especially. I'm surprised by your problems with Samsung as generally speaking I have never had problems with the exception of the note4. Which Samsung did right by on that front as well. Now granted there Software updates are lackluster and its frustrating. Anyway as a fellow custmor I just wanted to say sorry this is happening to you and should the issue arrise again you may want to try a factory reset or a soft reset. Even safe mode might be a worthy tool to trouble shoot the issue as it sounds like a mix of software related and hardware.
Find USB settings app
The apps are listed alphabetically.
Tap USB settings to open the App info page for this app.
Clear cache and clear data for USB settings.
Hope that works
USB settings are not listed in the apps section even with system apps showing. None of the recommendations are fixing the issue. Its hardware related
- USB tethering [On/Off]
Clean Charging port really well
Try plugging into USB port on computer and Change to "Charge" not file transfer.
Try different charging cord
- From the home screen, tap Apps > Settings.
- If using Tab view, select the General tab.
- Tap Storage > Internal storage.
- Wait for the menu options to finish calculating.
- Tap Cached data > CLEAR.
- Wait for the cached data to clear; depending on size, it will take several seconds to complete.
- When complete, the storage screen refreshes and Cached data shows as 0 B. This means your cached data has been successfully cleared.
Master reset from settings menu
- Back up data on the internal memory.
- From any home screen, taps Apps > Settings.
- If using Tab view, select the General tab.
- Tap Backup & reset.
- Select or clear the following check boxes:
- Back up my data
- Automatic restore
- Tap Backup account and follow the steps to create a Google backup account.
- Tap Factory data reset.
- Review the warning message, then select or clear Erase SD card.
- Tap RESET PHONE.
- Enter PIN, if prompted, then tap OK.
- Tap Delete all > RESET.