I recently ordered the BOGO Note8 and an iphone (3 lines total) for a new account with tmobile. I called in the order via telephone in order to use my member01 code and the representative was very helpful during the call getting what I needed. After everything was completed he sent me an email to sign confirming the agreement and phone costs. Shortly after it was signed he confirmed receipt via docusign but notified me it was all jumbled and something had error-ed on Tmobiles side. He then said he would have to re-key the order as the first one would not go through due to this error? I asked if this would double charge me etc and he assured me it would not as the order would get cancelled. He then sent me another finalized signature invoice which I signed again. This time he said it went through and everything was kosher! The following day I got a call from my bank stating their might had been fraudulent charges as there were two charges exactly the same from tmobile. I took a look at my bank account and there were two $620 pre authorization holds from Tmobile. I immediately called the phone rep and asked if this was an error and the second charges would just be cancelled/not released and he assured me they would as the 1st erroneous error would not process. Well lets take a wild guess on what i received in the mail today? Two orders of the same equipment, aka 4 notes and 2 iphones. I called back the Tmobile phone number and they informed me I would now have to call 1-800-672-5390 in order to request a UPS label to send them back. I now have to wait almost 2 WEEEEEEKS before I can receive my second charges back from Tmobile as it is a 3-4 shipping time and at least 7 days for them to process it.
I can tell you one thing.....this is definitely not the way to start off with a new customer and I am definitely considering sending back all the phones and taking my plans elsewhere.