Hiya, magentauser21216666! I know that the on device activation errors for the Series 3 haven't been fun. Our teams pushed a fix last night that will allow a workaround which may resolve the issues we were having for these account types!
First, you'd walk through these steps:
- Unpair the Watch from the iPhone.
- Restart both the iPhone and the Watch.
- Pair the Watch with the iPhone again then attempt ODA again.
If that's not successful, then you'd need to work with a team with account access (Care, Tech, or T-Force) so that we can try the workaround steps that correspond with error 412. Thanks for reaching out here, and thanks for being part of the team!
Hello I'm replying once again to see if there is any update in getting the apple watch series 3 its service. a ticket has been filed, but no answer yet. I have been getting an Authentication Error for about 3 weeks now and have not been able to use apple watch with cellular service. Tried troubleshooting many times un-pairing, resetting, power cycle, repairing. Still authentication error. As of today, the T-mobile page directed by the watch app asks for the last 4 of my social security and then gives me a box stating "please wait" but will come to no end. In the watch itself it reads no cellular data service plan. On my account i don't see the watch e-sim activated either, wondering whether that helps. I'm not sure what else i can do and I'm just trying to figure out whether there is a solution? and if so please help. Thank you.
Hi, magentauser21216666! It sounds like you're doing your absolute best to get this device working. Our internal teams do have a known issues document for the series 3 that goes over some workarounds for the on device activation issues -- these steps require account access, so you'd want to work with Care, Tech, or T-Force to walk through them. I know it sounds like you've reached out already, so depending on how recently you last contacted internal support, we may have already completed that troubleshooting with you. If that's the case, and it wasn't effective, then the ticket is the way to go. If it's been a while since you Contacted Us, then checking back in to make sure those workarounds were attempted would be a good call.