If the sign reads BUY one GET one FREE then that is exactly what should happen.
Instead we have BUY one GET one FREE*MAYBE with a checklist of BS stipulations
I have a Note2 I bought new from T-Mobile. I've been with them ever since. I tried to upgrade to a Note7, went through 3 of them until the final recall.
So, I go to the store on Saturday and I say I need an upgrade, so tell me about this Note8 promo.
The sales guy says yeah, buy both of them and you get a card in about 4 months with the full price of the second one.
I said thats all? No catches? He said nope, we are the un-carrier. So I said okay, lets do it!
He starts adding up everything and the numbers do not look right so I asked him about it and then he says OHhh, you can't upgrade both lines (I have 4).
I said what do you mean I cant upgrade them? He says I can upgrade 1 but I have to buy a new line for the second Note 8. Well my son already has a phone.
I do not need any more lines. He says well, thats the promotion and then just stands there looking around. So I said, you didnt mention this when I asked you what all was involved. So My son who was with me said he doesnt care about getting a new number and we can just add his grandmother. FINE whatever..GRrr
Lets continue....so he keeps typing away and comes back and my bill has jumped $70 not including the EIP. So again im like ummm WHY?
The guy says again OHhh, you cant get the promo on the Simple Choice plan, you have to upgrade to the T-Mobile ONE plan.
Yet again, I say but you didn't mention this to me when I asked you to explain the promotion.
A TOTAL waste of my time. This put my bill in line to that of Verizon. I have a T-Mobile range extender because I have no service where I live. The range extender doesnt work that well. If I am going to pay a bill in line with Verizon then I should just switch since they actually DO have service where I am without a range extender.
I come in to the store and get a bait and switch on the buy one get one FREE promotion. This is BS. I thought you guys were does with this no surprises crap!? Obviously NOT.
Sales people think leaving out important details until the very end changes anything? All it does is frustrate the customer.