iPhone 6 unlock

scurry2017

    Was told I would receive email after 24 hrs to unlock iPhone 6 which was paid for over a year ago. My account is in good standing and I have check my junk email to make sure it's not thier. I called Friday night 9:pm, so now it has been over 36 hours and still have not received any email.  What is the normal lead time or did the help desk forget to put this request in?

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