Sync Drive critical battery

magenta2712237

    I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00.

    Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?

      All replies

      • tmo_chris

        Re: Sync Drive critical battery

        Hey magenta2712237,

         

        With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.

        • marielur

          Re: Sync Drive critical battery

          I have the same problem with my car which started less than two months after I installed Sync Up drive.  As of today the following parts have been replaced in my car.

           

          Battery

          alternator

          Definitely draining the battery (I've seen several complaints online regarding this).  When I bought it at the store, I wasn't advised that I have to unplug it every night or if my car is not in use.

           

          Nothing was recorded in Sync Up drive about the battery.  When I checked from the app, the battery status is good although it's not.  The status is not accurate.  My car stalled  4 times, but nothing was recorded in the history.  I was trying to get some error code so I can show it to my mechanic but there was no code.

            • tmo_chris

              Re: Sync Drive critical battery

              marielur, magenta2808412, and shadow8043

               

              The SyncUp device should definitely not cause these kinds of issue with your battery! If you suspect that the device is causing adverse effects on your car, this is something we will want to check out and escalate up to the support teams. Please contact us when you have a moment so our tech support teams can gather your information and get this investigation started.

                • magenta3212111

                  Re: Sync Drive critical battery

                  . T-Mobile should reimburse all customers for non-disclosure on the sync-up device for  batteries and warranties tgat were voided and alternators. The Sync Up device should be unplugged when the vehicle is not in use because it draws power from the battery 24-7.

                   

                  It's only fair.

                  • shadow8043

                    Re: Sync Drive critical battery

                    Not To be rude but Magenta2808412 is right how about we escalate our money back and get reimbursed for the damages. I will do as you ask tmo_chris but this whole situation is b.s.  I've since unplugged the device from my car and my car has be running fine. I also did some research and progressive had the same issue with their snap shot which is pretty much the same thing with out hotspot.....here's a link to one of the atricles. I-Team: Drivers Say Insurance Device Put Them In Danger On The Road « CBS Boston

                    I will call support I will tell them my issue but T-Mobile needs to take responsibility for the damage this device has already caused.

                • magenta2808412

                  Re: Sync Drive critical battery

                  I've also had a problem with the SyncUp drive draining my car battery. My car is only 2 years old and after 1 1/2 months of installing the SyncUp Drive, it sent me a notification of my battery being in a critical condition. I've had to have my battery replaced, but it seems as if my alternator is now starting to give out.

                  • shadow8043

                    Re: Sync Drive critical battery

                    Screenshot_20171222-192129.pngI bought this device earlier in the year then i went on a trip to Las vegas for 1 week and came back to a dead car I had my battery swapped out a couple months ago and I'm still getting this warning I Js had to jumpstart my car in the blistering cold trying to take my 8yr old home. This is getting ridiculous. That dip in the image is me that Sunday trying to start my car and there's been nothing but fluctuations with battery issues. Is it possible for me to return this device and get my money back????