Hey, leslielaft! We absolutely want you to appreciate the switch, and it sounds like this experience isn't playing out how we'd like at all. It sounds like you were able to confirm your eligibility and complete your Carrier Freedom submission (although I'm sorry to read that neither of those processes was easy), but for some reason we're hung up on getting your reimbursement funds to you. I'd love to see what we can do to help get you in touch with the appropriate team to get to the bottom of this -- I'm not sure how much your early termination fee or device balance was, but I know that typically they're not small (and to be honest keeping our word is important whether it's $50 or $500). I'm going to go ahead and send a private message to you -- please take a moment to check your inbox when you're able. Thank you for taking the time to post your experience here!
1 of 1 people found this helpful
Was it a device payment plan you did with a contract? When you joined did you receive credit for a device where you paid your device cheaper? Need some more information.
No, I paid off the remaining from my iphone with AT&T, they said they would pay it back by switching. I haven't gotten received the care yet even when it says "paid"