1 of 1 people found this helpful
T-Mobile does not insure the device. Assurant does.
Exactly what device do you have and when did you add it to your plan? There's more to the story to figure out why you were not insured.
Just some info. I always believe mobile phone insurance is scam, but that's just me.
2 of 2 people found this helpful
T-Mobile is not the one who would have denied the claim, it would have been Assurant (or if old plan Assurion) both of which are third party insurance companies. Both do almost all of the US carriers insurance plans, they work with the carrier to develop a plan as far as pricing, coverage and etc but in the end it is the insurance company determines the cost of the plan, who runs the plan and who pays or replaces your phone not T-Mobile. All T-Mobile does aside from selling the plan on their behalf is to collect the premiums.
Why did Assurant deny it? The only reason I know they generally do that is if you have had x number of similar claims in a certain time frame.