LG V20 Text

aceh

    I have one contact that will not give the option to send a SCHEDULED TEXT.  As a matter of fact this one contact also does not give the option to ADD SUBJECT.  All other contacts give the option to schedule text and add subject.  I have deleted the contact and rebooted the phone at leas 3 times but it still does not show the option to schedule text and add subject.  Any help would be greatly appreciated.

      All replies

      • aceh

        Re: LG V20 Text

        Sorry I posted this in the wrong discussion.

          • tmo_marissa

            Re: LG V20 Text

            No worries, aceh! I can move this over to LG discussions for you if you like.

            I'm a little mystified about the reason you're not seeing the same options for this contact as you are for the rest. Do you notice anything different about the format (as in, does the number have +1 in front of it, and the other contacts don't, or vice versa)? Is this just a standard individual contact, or is there something special about this number (does it belong to a business)? Do you know what carrier this person uses -- is it possible that their messaging system doesn't give them the option to receive a scheduled text, or a message with a subject line?

             

            - Marissa

             

            Discussion successfully moved from LG G Discussions to LG Discussions

          • tmo_marissa

            Re: LG V20 Text

            Hey there, aceh! Just wanted to stop by and see how things were going for you.

             

            - Marissa

              • aceh

                Re: LG V20 Text

                There is no change from my original post.

                 

                 

                *edited to remove email reply content - Marissa

                  • tmo_marissa

                    Re: LG V20 Text

                    That's a shame! Do you mind taking a look at my original reply and letting us know a little more about the contact you're having trouble with?

                     

                    - Marissa

                      • aceh

                        Re: LG V20 Text

                        Marissa,

                        The contact in question is also a long time T-Mobile customer.  Her phone is LG Stylo2 Plus.  There is nothing odd about the contact entry it looks the same as the other entries.

                        Maybe in a couple of days I will go to a T-Mobile store and ask them to take a look at it.  Will keep you posted.

                          • tmo_marissa

                            Re: LG V20 Text

                            Please do! It's odd that it's T-Mobile to T-Mobile. Do you know if your friend has a data plan, and/or what type of device they use? This is sort of a far-out guess, but I do believe that adding a subject forces a message as MMS; so if for some reason that's not an option for them, maybe that's why you can't create that type of message for them? I'd definitely love to hear what happens at the store if you decide to go!

                             

                            - Marissa

                          • aceh

                            Re: LG V20 Text

                            She has an unlimited data plan.

                              • tmo_marissa

                                Re: LG V20 Text

                                Well, that answers that! Please do let us know what insight you gain from having us physically take a look at this!

                                 

                                - Marissa

                                • tmo_mike_c

                                  Re: LG V20 Text

                                  Hi there! Just checking to see if you have any new info you'd like to let us know about. I'm curious to see what our store folks found out. Please let us know. Thanks!

                                    • aceh

                                      Re: LG V20 Text

                                      I should get to a T-Mobile store sometime this week.  Will let you know what happens.

                                        • tmo_mike_c

                                          Re: LG V20 Text

                                          Awesome! Thanks for coming back and keep us updated.

                                          • tmo_marissa

                                            Re: LG V20 Text

                                            Hi, aceh! We haven't heard from you in a bit, so we just wanted to see how things were going. Were you able to squeeze a trip to the store into your schedule?

                                             

                                            - Marissa

                                              • aceh

                                                Re: LG V20 Text

                                                This is strange!  I was about to go to a T-Mobile store but before leaving I decided to check the contact and it displayed the option "schedule sending" and the other options that were missing.  Now at 6:30 PM CST, I checked the contact again and it's back to not showing the option.  I didn't do anything special this morning when the "schedule sending" was back.

                                                  • tmo_marissa

                                                    Re: LG V20 Text

                                                    That's very strange indeed! Did you happen to check any other contacts at that time or now? Was there any difference in your network connection between then and now?

                                                     

                                                    - Marissa

                                                      • aceh

                                                        Re: LG V20 Text

                                                        I check other contacts this morning and thing evening and they all work fine.  It's just that one contact.

                                                          • tmo_marissa

                                                            Re: LG V20 Text

                                                            Ah, shoot. I was hoping that maybe there was some clue we could find in the circumstances surrounding this (brief) change in the status of the issue. If it's back to to stubbornly preventing a message to the other user, then I'd say it's still worth having looked into by a support team. If there still doesn't appear to be any rhyme or reason for this happening with this single contact on your end, we may need to actually examine the issue on their end. A scheduled message or a message with a subject line would be treated as an MMS, so it might help to know if they've been having any difficulty receiving these types of messages from other users.

                                                             

                                                            - Marissa