Ouch, nephrosis, $1500 is no small sum and waiting for it would be frustrating for anyone, especially since it sounds like you've taken additional steps to move this forward. When you provided this email address, were you giving it to our Care team, or the Promotions team? Since you reached a step where the promotion pay out was confirmed, I can't imagine what's holding this up.
The Support Community is a public user forum, so our community members and managers are able to provide suggestions as you mentioned, but are not able to securely verify your account details and look into what's happening. Working directly with the team that is responsible for completing these promotions should yield results. We don't want you waiting for your rebate, nor do we want to lose your business. To reach the Promo team directly so that we can provide you a status update on your rebate (and get the cards reissued if necessary), you can follow these steps:
- Press 1 for English.
- Press 2 for Terms & Conditions
- Press 2 for General Instructions
- Press 1 for Additional Assistance