I have been getting nothing but the run around from T-Mobile and everyone I have dealt with has no idea what to do.
Here is the simple problem. I bought a new phone (not from T-Mobile) which requires a nano sim. My current phone uses a regular sim so I need a nano sim for my new phone. I am on the T-Mobile Legacy Pay As You Go Prepaid plan.
I went to the T-Mobile website to order a nano sim but the order page for the Pre-paid Sim states - "Note: If you are existing T-Mobile customer and just need to change the size of your SIM, please visit a T-Mobile store.".
So I went to a T-Mobile store. They didn't have any idea what to do and said I have to order the Sim online at the T-Mobile website.
So I called customer service and the person I spoke to said "All my questions will be answered by the website" and could provide no other help.
So I went on the website and used the customer service chat. The representative said she can't help me and is only there to sell plans and phones.
Am I to believe I am the first and only person in the world who has ever had to change the size of their sim for a new phone? Why does the website tell me to go to the store but the store tells me to order from the website? Why can't phone and chat support help?
As I understand it, the Pre-paid sim cards that you order from the website are already activated with a phone number and are for new accounts. I don't want a new phone number. I want to keep my same phone number and keep my legacy pre-paid plan but can't get anyone to help me get a nano sim for my new phone.
This should be a simple problem to solve yet no one at T-Mobile has a clue what to do.
I have seen one person say to buy the pre-paid activated Sim on the website and call T-Mobile to deactivate it and switch my number to it but If they can't even help me get a nano Sim I have no confidence in them doing this and am afraid they will screw up my Legacy Pre-paid plan and put me on the new worse Pre-paid plan and not be able to fix it.