Sync Up Issues: Critical Battery

mothaofdragonz

    I have a Sync Up Drive I purchased back in April and it's been working fine in my car up until about a week ago. About every few days I was getting a critical battery notification but every time I checked the app or even the graph of my battery reading, the line was well above the low indicator and it did not have a low battery reading in the voltage reading either. I took my car to a mechanic to double check the battery and everything and he said it was all good there as well. Is there a reason for the device to keep giving me a low battery notification when all else is fine? My car is only a year old (purchased last year) so these kinds of things are just a little irritating to deal with in the Sync Up.

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      • tmo_chris

        Re: Sync Up Issues: Critical Battery

        I actually had the same exact issue with my SyncUP drive a few months about but it all the sudden stopped telling me my battery was bad so I didn't think much of it. If the app is continually giving you false readings, we will need to send up an escalation to Mojio to have this looked at. Please Contact Us when you have a spare minute so we can get this started for you.

        • rsmindustrial

          Re: Sync Up Issues: Critical Battery

          I am a store manager and had bought a SyncUP to better explain the benefits and demo the device to customers. Since I’ve been using it the past month, I’ve had to replace a battery, ($260) have my car jumped 4 Times, and now my battery is going out again. I hope I don’t have to replace an alternator and a lot of other parts unnecessary from this product. If so, I think a reimbursement should be coming from somewhere to all of us who have had to replace parts because of the device. I don’t sell these anymore and until I know a definite answer to whether it’s coincidence or if we have a real battle then I’m not going to be using the device anymore either.

            • tmo_chris

              Re: Sync Up Issues: Critical Battery

              Hey rsmindustrial,

               

              I am so sorry to hear that you have been having car troubles since using the SyncUp. I also purchased a SyncUp just so I could better speak to the device when working with customers. With the issues that you have been having, I would strongly recommend that you contact us so that our support teams can send an escalation ticket up to Mojio which is the dev team of the app. If anyone will be able to see exactly what is going on, it is going to be them.