Hello I would like to know why I have been repeatedly lied to about how t-mobile is going to make there coverage better?
Background: I became a T-mobile customer in the fall of 2016, I found out that there coverage was to weak in my home, so I called customer care and was issued a in house booster. I was also told that they was doing the largest "modernization in my area that they had ever saw" so my coverage would be great sometime in the future. So I stay a costumer, because I had just bought a phone and lets face it the plans are awesome.
About three months later after getting sick of having no coverage in areas, T-mobiles partner in my area union wireless does not work phone calls rarely go through same with txts 2g data is none existent. So I call them up again, after talking with costumer support I am told that the modernization is still going on and they are positive that I will have great coverage soon, but they cant give me and exact date. So since I have suffered this long I hang in there, whats a few more months, I mean T-mobile would be so awesome if only I just had what a cell company should be providing, SERVICE!
About three months after that (9 months as a costumer) I get on there Facebook messaging help chat (a very useful way to get help) I get asking again about the modernization, this person actually looks deeply into and says there not doing modernization on your tours that you use there doing it in Provo and Salt Lake OVER 100 MILES FROM WHERE I LIVE. So I am ticked I have been lied to for nine months about a "modernization" that turns out to be over 100 miles from me. So now I am told about a coverage map that shows what T-mobile coverage will be by the end of 2017. LTE Comparison Map | Compare Network Coverage | T-Mobile So I get on there type in Altamont Utah and boom wow YAY I AM GOING TO HAVE GREAT COVEREAGE BY THE END OF THE YEAR YAY! At the same time I read about the 600 mhz that is going to be released. This must be whats going to make my coverage awesome, so shoot I guess I will wait and see what happens.
Fast forward a few months to today, I have read about how the 600mhz is going to require a new phone. That ok I am willing to buy a new phone to stay with T-mobiles plans and have great coverage. But when will my tower receive the 600mhz? Or the 700mhz? "My tower is running 2100mhz and 1700mhz 2010 technology." So I message T-mobile on the facebook app to see when my tower upgrade would be. I am told drum roll please ................ THEY ARE NOT CURRENTLY PLANNING ON DOING ANY TOWER UPGRADES ON MY TOWER! Im sure you can imagine my chagrin. So I asked how the heck do they plan on improving my coverage according to the coverage map by the end of 2017 without any tower upgrade? He asks for the link of the map I was using and looks at it. He then proceeds to tell me that the map only are projections. So essentially I am told that T-mobile can put what ever they want on the coverage map but since they put in the fine print that its only a projection they cant be held responsible.
What say you John Legere, What say you Neville R. Ray. Is this how you run a company? Trash talking the competition posting fake "projections" and your employees are lying to customers over and over just to keep them as customers?