Lost Band 12 Data in Center City Philadelphia

amnsor

    Since late August, myself and fellow coworkers were not able to access the internet everyday after around 9:30 AM. We had no issues with data services before then. We work in an office building and can only receive Band 12. Despite showing a full signal bar, we can no longer access the internet.

     

    In case it helps, I'm linking a screenshot of the log from the LTE Discovery app.

    Log Screenshot

      All replies

      • drnewcomb2

        It sounds like the limited capacity of band-12 has been saturated in that cell. Except in a very few rural areas, T-Mobile's band-12 signal is only 5x5 MHz. Compare this with band-4, which is often up to 20x20 MHz. Do you know if your phone has CA (Carrier Aggregation)?  That can help in areas where only low-band uplink works but mid-band can help with downlink.

        1 of 1 people found this helpful
        • tmo_chris

          Re: Lost Band 12 Data in Center City Philadelphia

          Hey there! Sorry to hear that you and your colleagues have been having issues getting internet access If you are only having trouble in a specific area, our tech support teams can open up a service request for you and our engineers can investigate. Since this was not an issue before August, it will give our engineers a better idea of where to start looking for what caused the problem. Please Contact Us when you have some time so we can look into this for you.