This is definitely not the foot we want you to start off on with us. I cannot apologize enough for the foul up with the number porting but I a crossing my fingers that the issue has been rectified by now.
As for having access to the account as an authorized user, if your Mother set up a password, that would be all that you need to have access. If you are able to contact your Mom, she can either provide you with the password she set up or she can call us and have it changed to something that you both can agree on.
As for the number porting issue, I know it has been a couple days since you posted but I wanted to see if the number have been sorted out yet?
As for having to swap sim cards, again, we definitely dropped the ball on this port in and I assume that this option was provided to you as a temporary band aid until we could get the numbers sorted out.
Just checking in here to see how things are going. Did you and your mother get a new password set up on the account. Have your numbers been ported in correctly yet?
Hi yes it was finally figured out. Thank you for checking!