Oh my goodness! I want to make sure you ate able to get the rebate you are eligible for! $750 is quite a bit of money so I totally understand where you are coming from. Did you by any chance see the reason for your denial?
Hey there, magenta2546423! We don't want you losing sleep! Could you share the message you're seeing? There are a few different denial codes and if we know which one, we can help rule out the issue so that you can work with the rebate team with confidence! How are things going for you?
I'm sorry, now I can't log back into the site to check my eligibility. I've
tried every PIN it could be. I'm using the promo code *17JUNESAMBOGO. What
do I do?*
OK, I finally found the denial again. It says:
This rebate card offer requires that 1) your account have at least 2 lines of service, 2) one additional line of service activated during eligibility period and 3) at least one service line has an eligible rate plan. Our records indicate that you do not have the valid lines of service and/or rate plan required..
So let's break this down:
1) at least two lines of service. I had two to begin with. Mine and my daughter's.
2) One addt'l line activated during eligibility period. Eligibility period defined as June 16-July 13. I ordered on July 3rd, activated on July 5th
3) At least one service line has an eligible rate plan. I have the ONE plan on all lines.
There is no excuse to not accept this rebate. To do so basically means Tmobile swindled me out of about $1500. $750 for the card I'm not getting, and another $750 for the phone I SURE as hell wouldn't have bought if I'd known the BOGO deal was a sham. Hopefully someone can help, but I'm not going to hold my breath.
It sounds like you met all of the requirements listed. I think that the best course of action here is going to be having our rebate care team take a look at your account and submission to see what is going on. You can reach them by calling this number and entering these prompts.
Press 1 for English.
Press 2 for Terms & Conditions
Press 2 for General Instructions
Press 1 for Additional Assistance.